Manchester City Council

Manchester housing providers become a first line of support for vulnerable residents

Manchester City Council and the city’s registered housing providers have signed an agreement that will help provide additional support to Manchester’s residents.

The initiative will ensure that the support network for residents and families with complex needs is enacted at a much greater pace and scale, and also to help people in the longer term in to employment opportunities – and in turn support the economic growth of the city.

The Confident and Achieving Manchester programme is a joint resources partnership between the city council, the Manchester Housing Providers Partnership and other agencies (MHPP - full list in notes to editors) that will identify residents and families who have complex needs as early as possible, and provide a network of support tailored to those needs.

The agreement will provide a genuine Early Help* offer to residents through quick intervention by registered providers who will be trained to recognise support requirements – including those at risk of becoming complex in the future – and provide appropriate help and provision.

This will require an integrated and coordinated approach, working with families and individuals, with support from Key Workers, and will mean many more people can be supported with the goal to ensure good quality, sustainable employment opportunities for residents.

Manchester City Council (MCC) and MHPP have developed the joint proposal to align the resources available to support residents and local communities, and detail the commitment that MHPP member and MCC have made to work together – with other partners – to deliver the Confident and Achieving Manchester initiative. 

MHPP members commit to:

- Be part of the Early Help offer across the city, 

- Adopt a Key Worker approach within their organisation

-  Ensure resources and services are available to all agency key workers supporting tenants or members of a household.

For example: debt advice, tenancy support or employment support amongst others

MCC commits to:

- Make available induction, training and on-going support to MHPP members’ Key Workers

- Develop joint working arrangements as part of the Early Help offer, including: case allocation and on-going case supervision

- Monitor performance, quantity and quality of cases managed by MHPP Key Workers 

- Make a financial contribution towards the cost of Key Workers subject to them working successfully with the agreed number of Troubled Families

Cllr Bernard Priest, Deputy Leader of Manchester City Council, said: “Registered housing providers have a frontline role dealing with thousands of Manchester residents each year and are therefore crucial in spotting those residents and families who need help. Through this partnership we will be able to identify those individuals or households much earlier, and ensure they have the support and resources they need to gain good quality, long-term employment.”

Southway Housing Trust’s Chief Executive Karen Mitchell, who is Chair of the MHPP, said: “This programme demonstrates Manchester’s registered providers’ commitment to playing a full and active role in the Public Service Reform agenda. The number of organisations involved, with 18 housing providers signed up to the partnership, is something to be proud of, and with the support of MCC we have been able to form a strong partnership which our tenants can now benefit from. This new approach to providing Early Help will make a real difference to the lives of families that are engaged.”

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