Get help if you can't take your bins out

We can take your bins to a collection point and return them if you and people you live with are unable to do so. People this may include are:

  • older people
  • those with physical or mental disabilities 
  • people with other health problems

Have you received a letter about your collection?

We check our assisted bin collection list, because it’s possible that the service was set up for someone who:

  • no longer needs the service
  • has now moved from the address

If you received a letter, and you still need our help, please do not worry, you don’t need to do anything and we will continue to provide the service.

If you do not need this support, please begin this form to cancel your assisted collection.

If you would like to tell us about another issue your collection, please click here.

About this form

When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on.

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