We want to hear from you if you're not happy with something we've done. Your feedback helps us improve and keep our standards high. We’ll treat all concerns fairly, respectfully, and with care.
Speak to your worker first
If you have a named worker, the quickest way to sort things out is to speak to them directly.
Complaints on someone else’s behalf
If you're making a complaint for another adult, we’ll need their permission.
We may:
- ask the service to confirm we can share information with you
- request a signed consent form.