New, renewal and transfer applications
We have recently implemented a new licence system which has caused a few issues with the production of driver and vehicle licences, we are working hard to resolve these issues. We thank you for your patience throughout this period.
We are currently receiving an increased demand for service, listed below is information as to where we are up to with the different types of applications.
In all cases you will receive an acknowledgment from us (either an online receipt or a letter) to advise you we have received your application, however this does not mean we are dealing with it now. We will contact you once your application is being/has been processed.
We cannot deal with enquiries about pending applications therefore please do not call us.
Have you recently submitted a...
Private hire/hackney carriage drivers - applications received Stage 1: 10 February 2017* see note below; and
- Private hire vehicles - payment requests sent for applications received 12 July 2017* see note below.
Private hire/hackney carriage drivers – currently up to date; and
Private hire/hackney carriage vehicles - licences that expiry on 4 August 2017.
Vehicles operating beyond age limit:
Vehicle operating beyond age – currently up to date.
Vehicle transfers - currently up to date.
Note *all applications must now be paid for on-line. Once your application is being processed (Step 1 - below) you will receive a link via e-mail that takes you to the payment area, which advises you how to pay. You can no longer pay via the call centre.
There are 3 steps to applications and until Step 3 is reached applications are not fully processed.
- Step 1 - application added to system, we send you the payment link via the email address provided (except for driver renewals which are paid within the online renewal process);
- Step 2 - application is then on hold until payment is made, we will receive a confirmation email once you have paid in full; and
- Step 3 – your application can now be processed and vehicle/knowledge tests can be arranged as applicable).
Only enquire where your driver application is up to, if your application falls outside the dates above.
Thank you for your patience.