Retained Advice

  1. Summary

    Our privacy notice explains what personal information is collected, what it is used for and who it is provided to. The notice also describes why the Council requires your data, and the legal basis on which it does this.

    This privacy notice relates to the Council’s Retained Advice Service. It provides additional information that specifically relates to this particular service, and should be read together with our general privacy notice, which provides more detail on the questions below. 

    Read our general privacy notice

  2. What personal information does this service use?

    This service uses personal information, such as: 

    Your name, address, telephone number, date of birth and family information 

    This service also uses the following special category personal information: 

    Ethnicity, physical or mental health

  3. What is your personal information used for?

    We use your personal data for the following reasons: 

    First and foremost, your information will be used to provide you with advice. We also use information in a way that doesn’t directly identify you to understand how different problems are affecting society and to take action to tackle these problems. It is also used to derive statistics for performance reports to our funders and for the purpose of quality management.

  4. What is the lawful basis we are relying on?

    We collect and use this information under Article 6 (1)(a) of the UK General Data Protection Regulation (“UK GDPR”) and Article 9 (2)(b) of the UK GDPR – employment, social security, and social protection 

  5. Where has the personal information come from?

    From yourself directly and in some cases from our partner organisations including the NHS and other advice agencies who have referred you to our service

  6. Who will we share your personal information with?

    Your personal data is shared securely with the following organisations where it is both necessary and appropriate to do so.

    Department for Work and Pensions also known as DWP and Her Majesty’s Courts and Tribunals Service when advocating on your behalf.

  7. Automated decision making and profiling

    The Council does not process your personal data by automated means.

  8. How long will we keep your information?

    Our retention schedule sets out how long we keep personal information for.  This is seven years from the date your case is closed

  9. Your personal information and your rights

    You can read about what rights you have regarding the personal information used for this service on our website

  10. Contacting us about your data and updates

    If you have any questions or concerns about how the Council uses your personal information, please contact the Council’s Data Protection Officer

    Complaints or queries

    If you have any concerns about the way we use your personal information, we would ask you to come to us first for help. You do however have the right to complain to the Information Commissioner’s Office:

    • 0303 123 1113 (local rate)
    • Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


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