Have we contacted you?
From December 2024, we are introducing a new digital posting service.
We are changing how we send some benefits letters to you. This will give you the quickest access to important information about your claim.
If you get Housing Benefit or Council Tax Support from us, and we have your email, you will be automatically enrolled in the new service. We will email letters to you instead of posting them.
You can access important letters and documents about your benefits claim in real time via your email inbox. You can also download and store them on your device if you wish.
The emails will come from Manchester City Council’s Revenues and Benefits team. They will use the email address: manchester.city.council.revenues.benefits@notifications.service.gov.uk.
The information in the subject line will depend on the type of letter or document we are sending to you, such as:
- Important Information from Manchester City Council
- Manchester City Council has sent you a new document
- Reminder to view your document from Manchester City Council
- Manchester City Council – One Time passcode
You can opt out of the digital posting service at any time. Just follow the unsubscribe links at the bottom of our emails.