We work in partnership with the Citizens Advice Bureau to offer clear practical advice in sorting out problems and disagreements with suppliers of goods or services. For example:

• problems with overcharging
• faulty goods
• dodgy workmanship
• underage sales (eg alcohol or fireworks etc)
• dishonest traders and scams.

What you can do

• See consumer advice for information on consumer problems;
• Contact us using the consumer helpline; or
• Make a complaint online.