Environmental problems Pest control - terms and conditions when making a booking

These are our terms and conditions for treating pests when you book an appointment with us: 

  • An adult aged 18 or over must be in your property to let us in, otherwise the treatment will not be able to take place. You will need to book another appointment and pay for it again;
  • If we can’t make the initial appointment for any reason, and we can’t offer a suitable one within five working days a full refund will be offered;
  • If you want to cancel or make changes, you must call us on 0161 234 4928 at least two working days before the appointment. If not, you will be charged. No access or missed appointments count towards your total number of treatment visits. (Working days are Monday-Friday, we do not work bank holidays);
  • For mice, rats, cockroaches and squirrels you have a maximum of three visits. If you are not at home for these visits the job will be closed and you will have to rebook via the call centre and pay again if applicable;
  • If you’ve paid for the treatment, we cannot give a refund if we do not find any evidence of pests or we identify that the pest you have is not one we treat. We offer a free insect identification service please call 0161 234 4928 prior to booking if you require this assistance;
  • If you pay for the wrong treatment, for example, rat treatment but you have mice, the session will not take place. You will need to call 0161 234 4928 to book a new appointment for the right pest and a refund will be arranged;
  • After the visits, we will give you advice on how to prevent the pest from coming back. If the pest comes back within 28 days and you followed our advice, we will come out again. Call 0161 234 4928 to make a follow up appointment; and
  • You must follow all health and safety advice we give during our visit to prevent secondary poisoning.

Go back to Identify the pest

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