Problems with a private landlord or agent
Your landlord, or their agent, has legal responsibilities to manage your tenancy fairly and to keep your home up to a decent standard. As a private tenant you also have rights and responsibilities too.
Good landlords, agents and tenants can sign up to our Manchester renting pledge to show a public commitment to good standards in private renting.
Get advice
If your landlord or agent doesn't come up to the standards, get advice straight away. If:
- your deposit is not protected: see the Shelter website: tenancy deposit
- you don't have a tenancy agreement, or you don't understand it, see the Shelter website: renting agreement
- your landlord hasn't done a repair you have requested
- your landlord is not meeting safety standards, see the government website: landlord's safety responsibilities
- your landlord or their agent is bothering you at home or harassing you, see the Shelter website: harassment by a private landlord
- your landlord is trying to evict you, see the Shelter website: eviction of private tenants
- you asked your landlord for repairs or complained about conditions in your home, see the Shelter website: revenge eviction if you asked for repairs
- you rent from a letting or managing agent you can contact their managing redress scheme
- students renting with an agent can visit Manchester student homes website
Rights and responsibilities
See more about private renting rights and responsibilities, and dealing with landlord and agent problems:
Nothing was done when repairs were reported
You need to start a formal procedure.
Make a complaint
If you want to make a complaint about a private landlord or agent, get in touch with them directly.