Report a problem with your customer account

Use this form to report a problem with your customer account only.

Before you start

Check that you're using the right log in page. There are accounts for different things:

If the problem is with:

About this form:

When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on. Questions marked * can't be left blank.