Report a problem with your customer account

Use this form to report a problem with your customer account only.

Before you start

Check that you're using the right log in page. There are accounts for different things:

• eCitizen account - for council tax, business rates and housing benefit
• libraries account
• job applications
• licensing, planning and building control
• resident parking permits

If the problem is with:

• logging in view your benefits claim, council tax or business rates account:
  • get an eCitizen password or username reminder
• your library account email: libraries@manchester.gov.uk
• your schools admission account email: school.admissions@manchester.gov.uk

About this form:

When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on. Questions marked * can't be left blank.