Report a problem with your customer account

Use this form to report a problem with this customer account only.

Before you start

If the problem is with your:

• council tax, benefits or business rates account email: enquiries.ecitizen@manchester.gov.uk
• library account email: libraries@manchester.gov.uk
• schools admission account email: school.admissions@manchester.gov.uk

There are accounts for different things. Check that you're using the right log in page:

• Council tax, benefits or business rates account
• libraries account
• job applications
• licensing, planning and building control
• resident parking permits

About this form:

When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on. Questions marked * can't be left blank.