Complain about a taxi

Please complete this form if you have a complaint about a Hackney carriage (black cab) or Private hire (mini cab) vehicle or driver.

If you wish to compliment someone please use the compliments and suggestions form.

About this form:

When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on. Questions marked * can't be left blank.