Manchester City Council

Technical issues

We have a technical issues that could affect some benefits payments. We're looking into the problem.


Benefits & support Universal Credit

Some people on a low income or out of work can claim a new benefit in certain parts of Manchester.

‘Universal Credit’ is being introduced gradually across the country as part of the government’s welfare reform changes.

It only affects a few people at first, but the new single benefit will eventually replace several unemployment and low-income benefits and tax credits with a single monthly payment. 

It’s designed to make it easier to take temporary or part-time work while claiming.

Who is affected now?

At the moment you only claim Universal Credit if you meet these conditions:

  • You are making a new claim for a relevant benefit. (You're not affected at the moment if you already get Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Income Support, Working Tax Credit, or Child Tax Credit).
  • You are a single jobseeker without dependants.
  • You do not have a disability or long-term illness.
  • If you live with a a partner or have children you can claim Universal Credit in certain areas (link to external website).

How to claim

To claim Universal Credit you must apply online. There are no paper forms.

Don’t worry if you can’t use the internet, there’s free access to the web in lots of places across the city. You can get help going online and filling in the form at job centres and many other places - check if you need an appointment.

Places with free internet and help to claim

You'll need: 

  • your National Insurance number
  • details of the bank, building society or Post Office account you want Universal Credit paid into
  • your tenancy agreement (if you have one)
  • details of your savings or other capital
  • details of any income that’s not from work (an insurance plan for example)
  • details of any other benefits you’re getting

You might also need these details for your partner and other people who live in your home.

Or, if you have internet access, and you meet all four conditions above, claim on the government's website:

Find out more about the new benefit at

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