Complaint response times 2013
Complaint response times 2013
Table of Response Times by Department
Our service standard is to answer complaints in 10 working days. Our target is that 96% of all complaints received are answered within this standard.
The tables below show each department's performance for each quarter.
| Oct - Dec 2013 | |
|---|---|
| Service | % Within 10 days |
| Benefits | 100% |
| Business Rates | 88% |
| Business Units | 73% |
| C.Tax | 94% |
| Capt. Prog | 80% |
| CCS | 69% |
| Childrens Services | 26% |
| City Policy | 0% |
| Contact Ctr | 100% |
| Customer Service Desk | 100% |
| Democratic | 83% |
| Events | 100% |
| Families, Health & Wellbeing | 89% |
| Galleries | 100% |
| Housing | 100% |
| Legal Services | 100% |
| Neighbourhood Delivery Teams | 90% |
| Planning and Building Control | 67% |
| Policy, Partnerships & Research | 0% |
| Property | 100% |
| Research and Intellegence |
50% |
| Statutory Services | 100% |
| Average | 84% |
| Jul - Sept 2013 | |
|---|---|
| Service | % Within 10 days |
| Adults | 88% |
| Benefits | 100% |
| Business Rates | 94% |
| Business Units | 80% |
| C.Tax | 99% |
| CCS | 57% |
| Childrens Services | 87% |
| Contact Ctr | 100% |
| Customer Service Desk | 100% |
| Events | 100% |
| Galleries | 100% |
| Housing | 100% |
| Legal Services | 60% |
| Licensing | 100% |
| Neighbourhood Delivery Teams | 84% |
| Planning and Building Control | 85% |
| Property | 50% |
| Regen and Economic | 100% |
| Statutory Services | 100% |
| Average | 89% |
| Apr - Jun 2013 | |
|---|---|
| Services | % Within 10 days |
| Adults | 77% |
| Benefits | 98% |
| Business Rates | 79% |
| Business Units | 78% |
| Children's Services | 60% |
| Community & Cultural Services | 82% |
| Contact Centre | 100% |
| Council Tax | 98% |
| Customer Service Desk | 100% |
| Events | 100% |
| Financial Management | 100% |
| Galleries | 100% |
| Housing | 80% |
| Legal Services | 43% |
| Neighbourhoods | 81% |
| Planning & Building Control | 57% |
| Property | 67% |
| Statutory Services | 88% |
| Average | 86% |
| Jan - Mar 2013 |
|
|---|---|
| Service | % Within 10 days |
| Adult Education | 50% |
| Adults | 85% |
| Adults - Social Care | 79% |
| Benefits | 98% |
| Business Rates | 67% |
| Business Units | 71% |
| Council Tax | 99% |
| Capt. Prog |
0% |
| CCS | 67% |
| Childrens Services | 53% |
| Childrens Social Care |
56% |
| City Policy |
60% |
| Communications | 100% |
| Contact Ctr | 84% |
| Customer Service Desk | 86% |
| Events | 83% |
| Galleries | 100% |
| Housing | 100% |
| Legal Services |
60% |
| Neighbourhoods | 78% |
| Planning and Building Control | 88% |
| Regen & Economic |
50% |
| Statutory Services | 100% |
| Average | 80% |
Response times for years