Benefits and support Help with energy bills

Help and advice if your energy supplier goes out of business  

If your energy supplier goes out of business, you will not stop receiving gas and electricity, Ofgem, the energy supplier regulator, will move your account to a new supplier - this may take a few weeks.  

If you're in credit with your supplier, your money is protected, and you will be paid back 

During this time, we would suggest that you: 

  • Make a note or take a photo of your meter reading as soon as possible  
  • Download any bills, while you're waiting for your new supplier to contact you. 
  • Don’t cancel direct debits straightaway. Wait for your new account to be set up before cancelling existing arrangements. If you're behind with payments, you'll still have to pay the money owed.  
  • Don’t switch tariff or supplier until your account is moved to the new supplier. You might find it harder to get any money you’re owed if you switch before this happens  
  • Once your new account with your new supplier is live, contact your new supplier to check whether you are on a standard tariff, and if they have a cheaper one that you can transfer to  

Support and Advice   

We have listed different organizations that can supply additional support or advice on this topic  

Debt and Wellbeing advice services  

  • Samaritans – call free, any time, from any phone – 116 123  
  • For confidential 24/7 crisis text support for times when you need immediate assistance, text "SHOUT" to 85258   
  • Be Well Service – one-to-one support 0161 470 7120  
  • Citizen’s Advice Bureau (CAB) – free, confidential, impartial advice 03444 111 222  
  • Debt advice - Gateway M40 provide debt advice with full resolution or call: 0161 202 3511  
  • CALM (Campaign Against Living Miserably), for people who are down or have hit a wall for any reason call fee and anonymous 0800 58 58 58 (daily, 5pm to midnight) or webchat with trained CALM staff  
  • Free 24-hour National Domestic Violence Helpline 0808 2000 247. Free Male Advice Line 0808 801 0327 
Was this page helpful?

Fields marked * cannot be left blank

Feedback submitted to us on this form is monitored but you won’t receive a reply. In an emergency, visit our emergency contact details page. Please don't include any personal or financial information, for example your National Insurance or credit card numbers.