Appeal against a charge for collection of an unwanted item
Are you seeing a charge for your collection, but you think you have not had a free collection since last March? This could be because the collection was ordered by the previous householder.
We can make a collection for free if:
- you moved into your home after last March; and
- you have not already had a collection of unwanted items; and
- we have said we will charge you for this collection; and
- you can attach proof of when you moved in: a council tax payment schedule; a council tax exemption certificate; or a tenancy agreement
If you meet these conditions, please email us. Include:
- Your first name(s)
- Your surname
- Flat or house number
- Street name
- Postcode
- email address
- Daytime phone number
Attach a scan of one of these documents to your email to prove when you moved in.
- council tax payment schedule
- council tax exemption certificate
- tenancy agreement
Send your email to: contact@manchester.gov.uk
If you can't scan your document, ask at any Manchester library.
Do not continue with the form now, unless you are prepared to pay for the collection. We cannot give a refund. Wait until we tell you whether you can have the collection for free.