How to pay your contribution
There are lots of ways to pay for the social care you receive.
If you have a virtual budget, where the council organises your care and your budget for it, we’ll send you a statement every 4 weeks. It will detail how much you need to pay. You can pay your contribution in the following ways:
Online Payment
Payments can be made by Debit or Credit card by using our online payment system. You will need your 11-digit billing reference number. This is quoted on your four-weekly statement and on the bottom right of your Social Care Payment Card. It usually starts with the numbers ‘98’.
PayPoint
You can use your Social Care Payment Card to pay for your care at any Post Office or shop displaying the ‘PayPoint’ or ‘PayZone’ sign.
Make sure to keep the receipt safe as proof of payment. Find your nearest PayPoint
Telephone Payments
You can pay online 24 hours a day on 0161 234 5006. After listening to a brief introduction, you will be given options for the types of payment available. You will be asked to key in some personal details using your telephone keypad. These will include your card details and the amount you wish to pay.
Alternatively, you can make all social care telephone payments via the dedicated Contact Centre number. Call 0161 234 5383 between 9am and 5pm.
Bank Transfer
You can instruct your bank to make a payment to us using the following bank details:
Account Name: Manchester City Council - Receipts
Sort Code: 20-55-58
Account Number: 53348075
Barclays Bank
51 Mosley Street
Manchester
M60 2AU
Please ask your bank to quote both your billing reference and your client reference number (which is shown on your statement) when making an online payment.
Standing Order
This is an instruction from you to your bank or building society. It authorises them to pay a regular fixed amount to an organisation.
If the amount you are expected to pay changes, or the service ends, it is your responsibility to make the change with your bank.
Cheques
We do not promote the use of cheques as a form of payment. We encourage the use of the more efficient methods listed above. If you cannot use any of these methods, call us on 0161 234 5383.