Manchester City Council

Benefits and support Benefits: contacts, appointments and reception points

Customer Service Centre

We operate an appointments-only service for Benefits. For enquiries, including telephone advice, please ring 0161 234 5003, Monday to Friday, 9am to 6pm. 

You can drop-off documents and post supporting evidence for your claim here - we will return originals to you by post. We do not copy or validate documents here.

Making a claim

You can only make an online claim. 

Evidence to support your claim

Upload evidence for your claim and for changes you need to report

What counts as evidence; what to do if there is a delay in getting evidence; what if you haven't got what we need 

Getting evidence checked and copied

These libraries will check and copy your evidence:

  • Central and East Manchester - Beswick Library and Longsight Library.
  • North Manchester - Abraham Moss Library; Avenue Library; Newton Heath Library and North City Library.
  • South Manchester - Chorlton Library; Didsbury Library; Forum Library and Withington Library.

Check library addresses and opening times.

If you live in social housing

Some social landlords can check and copy your evidence. Check with your landlord if they can do this for you.

Contact us

Fields marked * cannot be left blank

Feedback submitted to us on this form is monitored but you won’t receive a reply. In an emergency, visit our emergency contact details page. Please don't include any personal or financial information, for example your National Insurance or credit card numbers.