Benefits and support Benefits: contacts, appointments and reception points

Customer Service Centre

We are currently operating an appointments-only service for Benefits. For enquiries, including telephone advice, please ring 0161 234 5003, Monday to Friday, 9am to 6pm. 

There is a drop-off only point for documents where you can post supporting evidence for your claim. We cannot copy or validate documents here, but we will return originals to you by post.


You can hand in filled-in claim forms and get your evidence checked and copied at the following libraries:

  • Central and East Manchester - Beswick Library and Longsight Library.
  • North Manchester - Abraham Moss Library; Avenue Library; Newton Heath Library and North City Library.
  • South Manchester - Chorlton Library; Didsbury Library; Forum Library and Withington Library.

Check library addresses and opening times.

Making a claim

At this time you can only make an online claim

Evidence to support your claim

Upload evidence for your claim and for changes you need to report

See what counts as evidence; what to do if there is a delay in getting evidence; what if you haven't got what we need 

Contact us

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