If you get into difficulty with the payments
If you are struggling to pay your council tax bill, contact us straight away. Don't let the problem get worse.
- telephone: 0161 234 5002
Early Legal Advice Pilot
NatCen and the Ministry of Justice (MoJ) are running an Early Legal Advice Pilot (ELAP) to enable residents who have fallen behind on their council tax to receive up to three hours of non-means and non-merits tested early legal advice for housing, debt, and welfare benefit matters.
This is to see if it gives them better chance of resolving their legal problems and stop them from falling into further difficulties such as homelessness. The pilot is being offered to residents in Manchester City Council and Middlesbrough Council areas.
The Council does not share any data or resident information with NatCen or the MoJ. We will be including a leaflet with council tax reminders, outlining the scheme and giving the addressees NatCen's contact details if they want to see if they are eligible for the trial
For more information on the pilot visit:
Falling behind on your payments
If you fall behind with your payments, or you are paying late, we will send you a reminder. This gives you seven days to pay.
If you bring your account up to date, but fall behind again, we will send you a second reminder.
If you have received a reminder and want to make a payment offer to bring your account up to date, you can request to pay with a payment plan. You will need to provide your income details as part of your offer.
If you don't pay or don't keep to an arrangement to pay, you will lose the right to pay in instalments. The full year's council tax becomes due.
The next stage is to issue you with a court summons.
See more detail in our Debt recovery policy.