If your tenant is going to claim
If a tenant asks you about claiming housing benefit they should apply online. We’ll check if they can claim Council Tax Support and free school meals at the same time.
We aim to deal with all Housing Benefit claims within four weeks. Tenants who claim online are likely to fill in their claim correctly and supply all the supporting evidence that we need. This means fewer delays.
If you offer a service to help tenants make a claim then you should do this online. You must have the tenant with you though. Do not make a claim on their behalf.
The tenant will need the personal and financial details of everyone in their household and they will need to show us certain pieces of evidence afterwards. See the evidence they need to show us.
There are a number of places across Manchester with free internet access where your tenant can make an online claim.