Essential maintenance

All customer accounts and most forms will be unavailable from 4pm on Saturday 2 December until Sunday 3 December.


The Council and democracy Voter ID

Support with applying for free voter ID

If you don’t already have an accepted form of photo ID, or you’re not sure whether your photo ID still looks like you, you can apply for a free voter ID document, known as a Voter Authority Certificate.  

If you need help and support to apply online, or you don’t have access to a digital device to get online, we can help.  

You can come to the Customer Service Centre at the Town Hall Extension on weekdays between 10.30am and 3.30pm to get help with taking and uploading a photograph.  

Local libraries are holding support sessions where staff will be on hand with mobile devices to walk you through the applications process and help you take and upload a photograph. Please see below a list of libraries and the days and times these sessions are taking place.

Library Monday    Tuesday   Wednesday Thursday  Friday   
Central Library 10:00-12:00 and 14:00-16:00 10:00-12:00 and 14:00-16:00 10:00-12:00 and 14:00-16:00 10:00-12:00 and 14:00-16:00

10:00-12:00 and 14:00-16:00

Abraham Moss Library     10:00 -12:00    
Arcadia Library     13:30-15:30    
Avenue Library 10:00-12:00        
Beswick Library   9:30-12:00      
Brooklands Library     14:00-16:00    
Burnage Library     10:30-12:30    
Chorlton Library       13:30-15:30  
Didsbury Library   13:30-15:30      
Forum Library     10:00-12:00    
Gorton Library       11:00-13:00  
Hulme High Street Library     13:00-15:00    
Longsight Library 12:30-14:30        
Moss Side Powerhouse 11:00-13:00        
Miles Platting Library   11:00-12:00      
Newton Heath Library 14:00-15:30       10:00-12:00
New Moston Library 14:30-15:30        
North City Library       10:00-12:00  
Northenden Library     14:30-15:30    
Withington Library 13:30-15:30        

Get support completing the form at home

Email or text 07860 064128 and we’ll ring you and talk you through the form. 

If you have a device, but no data 

Our digital inclusion team can help. If you want to get online but are struggling to pay for WiFi, we can provide you with a free SIM and dongle so you have internet in your home for six to twelve months. 

Email or text 07860 064128. 

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