Complaint response times 2009

Table of Response Times by Department

Our service standard is to answer complaints in 10 working days. Our target is that 96% of all complaints received are answered within this standard.

The tables below show each department's performance for each quarter.

October - December 2009
Service	% Response within 15 Days
Adult Education	100
Adult Social Care	87
Benefits	98
Childrens Services	58
Corporate Property	50
Council Tax	97
Crime and Disorder	100
Culture and Galleries	100
Democratic Services	n/a
Environmental Services	91
Housing Services	83
Legal Services	40
Libraries /Libraries Theatre Company	100
Manchester Leisure	50
Northwards	64
Planning and Building Control	88
Private Sector Housing	38
Regeneration and Economic and Urban Policy	83
Statutory Services (Registration and Coroner)	100
Trading Services	100
Transport and Engineering Services	60
Average	81

July - September 2009
Service	% Response within 15 Days
Adult Education	100
Adult Social Care	64
Benefits	89
Childrens Services	50
Corporate Personnel	n/a
Corporate Property	n/a
Council Tax	85
Crime and Disorder	100
Culture and Galleries	86
Democratic Services	0
Environmental Services	77
Housing Services	100
Legal Services	n/a
Libraries /Libraries Theatre Company	100
Northwards Housing	100
Planning and Building Control	88
Private Sector Housing	54
Regeneration and Economic and Urban Policy	n/a
Sports and Leisure Services	100
Statutory Services (Registration and Coroners)	100
Trading Services	100
Transport and Engineering Services	97
Average	80

April - June 2009
Service	% Response within 15 Days
Adult Education	100
Adult Social Care	91
Benefits	89
Childrens Services	67
Corporate Property	n/a
Council Tax	87
Crime and Disorder	n/a
Culture and Galleries	75
Environmental Services	85
Housing Services	100
Legal Services	14
Libraries /Libraries Theatre Company	100
Manchester Leisure	40
Planning and Building Control	97
Private Sector Housing	91
Regeneration and Economic and Urban Policy	50
Statutory Services (Registration and Coroner)	100
Trading Services	80
Transport and Engineering Services	100
Average	86

Response times for years