Complaint response times 2010

Table of Response Times by Department
Our service standard is to answer complaints in 10 working days. Our target is that 96% of all complaints received are answered within this standard.

The tables below show each department's performance for each quarter.

October - December 2010
Service	% Response within 10 Days
Adult Education	n/a
Adult Social Care	70
Benefits	98
Business Rates	83
Children's Services	66
Corporate Property	100
Council Tax	98
Crime and Disorder	100
Culture and Galleries	100
Customer Service Desk	100
Highway Services	55
Legal Services	100
Leisure	80
Libraries	75
Northwards Housing	73
Planning and Building Control	80
Private Sector Housing	56
Regeneration Teams	100
Sports and Leisure Services	n/a
Statutory Services (Registration and Coroner)	80
Strategic Housing	88
Street Management and Enforcement	95
Trading Services	83
Average	79

July - September 2010
Service	% Response within 10 Days
Adult Education	100
Adult Social Care	71
Benefits	100
Business Rates	60
Childrens Services	45
Corporate Property	100
Council Tax	91
Crime and Disorder	100
Culture and Galleries	75
Democratic Services	n/a
Highway Services	78
Legal Services	100
Northwards Housing	80
Planning and Building Control	79
Private Sector Housing	33
Regeneration Teams	81
Sports and Leisure Services	100
Statutory Services (Registration and Coroner)	100
Strategic Housing	88
Street Management and Enforcement	100
Trading Services	64
Average	79

April - June 2010
Service	% Response within 10 Days
Adult Education	n/a
Adult Social Care	67
Benefits	98
Childrens Services	34
Corporate Property	33
Council Tax	92
Crime and Disorder	100
Culture and Galleries	33
Democratic Services	100
Highway Services	86
Housing Services	36
Legal Services	75
Libraries /Libraries Theatre Company	100
Manchester Leisure	56
Northwards	80
Planning and Building Control	67
Private Sector Housing	33
Regeneration and Economic and Urban Policy	60
Statutory Services (Registration and Coroner)	100
Street Management and Enforcement	90
Trading Services	100
Average

January - March 2010
Service	% Response within 15 Days
Adult Education	100
Adult Social Care	90
Benefits	98
Childrens Services	54
Corporate Property	100
Council Tax	92
Crime and Disorder	0
Culture and Galleries	92
Democratic Services	100
Environmental Services	87
Housing Services	75
Legal Services	n/a
Libraries /Libraries Theatre Company	88
Manchester Leisure	88
Northwards	100
Planning and Building Control	75
Private Sector Housing	100
Regeneration and Economic and Urban Policy	100
Statutory Services (Registration and Coroner)	100
Trading Services	87
Transport and Engineering Services	90
Average	87

Response times for years