Complaint response times 2012
Complaint response times 2012
Table of Response Times by Department
Our service standard is to answer complaints in 10 working days. Our
target is that 96% of all complaints received are answered within this
standard.
The tables below show each department's performance for each quarter.
| Oct - Dec 2012 |
|
|---|---|
| Service | % Within 10 days |
| Adult - Corporate |
58% |
| Benefits | 100% |
| Business Rates | 100% |
| Business Units | 63% |
| Childrens Services - Corporate |
31% |
| Communications | 100% |
| Community and Cultural |
59% |
| Contact Manchester | 100% |
| Corporate Property |
100% |
| Council Tax | 95% |
| Customer Service Desk | 100% |
| Democratic Services |
0% |
| Events | 79% |
| Galleries | 50% |
| Legal Services |
75% |
| Neighbourhood |
79% |
| Planning and Building Control | 76% |
| Registration and Coroners |
100% |
| Strategic Housing |
83% |
| Average | 80% |
| Jul
- Sept 2012 |
|
|---|---|
| Service | % Within 10 days |
| Adult Education | 100% |
| Adults | 83% |
| Adults - Social Care | 26% |
| Benefits | 98% |
| Business Rates | 89% |
| Business Units | 81% |
| C.Tax | 100% |
| CCS | 89% |
| Childrens Services | 55% |
| Communications | 100% |
| Contact Ctr | 92% |
| Customer Service Desk | 100% |
| Events | 68% |
| Galleries | 91% |
| Housing | 100% |
| Neighbourhood Delivery Teams |
87% |
| Planning and Building Control | 76% |
| Property | 50% |
| Statutory Services | 83% |
| Average | 89% |
| Apr -
Jun 2012 |
|
|---|---|
| Services |
% Within 10 days |
| Adults Services -Corporate | 77% |
| Benefits | 98% |
| Business Rates | 100% |
| Business Units | 56% |
| Capital Programmes | 67% |
| Children's Services - Corporate | 69% |
| Communications | 100% |
| Community and Cultural | 76% |
| Contact Manchester | 96% |
| Corporate Property | 100% |
| Council Tax | 100% |
| Customer Service Desk | 100% |
| Democratic Services | 0% |
| Fraud Investigation Group | 100% |
| Galleries | 100% |
| Marketing/Events | 100% |
| Neighbourhood Delivery Teams | 76% |
| Planning & Building Control | 76% |
| Regeneration Teams | 100% |
| Registration and Coroners | 100% |
| Shared Services | 100% |
| Strategic Housing | 86% |
| Average | 83% |
| Jan - Mar 2012 |
|
|---|---|
| Services |
% Within 10 days |
| Adults Services - Corporate | 67% |
| Benefits | 100% |
| Business Rates | 93% |
| Business Units | 61% |
| Children's Services-Corporate | 61% |
| Comms/Marketing/Events | 60% |
| Community and Cultural Services | 86% |
| Contact Manchester | 95% |
| Corporate Property | 100% |
| Council Tax | 99% |
| Legal Services | 100% |
| Neighbourhood Delivery Teams | 73% |
| Planning & Building Control | 91% |
| Regeneration Teams | 17% |
| Registration and Coroners | 100% |
| Strategic Housing | 93% |
| Average | 83% |
Response times for years
- Complaints response times 2013
- Complaints response times 2012
- Complaints response times 2011
- Complaints response times 2010
- Complaints response times 2009