Dealing with written enquiries
- you will receive a full reply within 10 working days or an explanation as to why a reply may take longer
- our reply will be helpful, informative and we will use plain language
- we will give you a contact name and direct telephone number of the person dealing with your letter
- if you have asked us to send you some information or an application from, we will send these out the same day by 2nd class post
- if you have written a letter of complaint, this will be dealt with under the Corporate Complaints process.