Taking a complaint further and appeals
If you'd like to take things further
We really hope we are able to resolve any complaints you might have. If however, you are unhappy with the action we have taken, you may want to contact the Local Government Ombudsman (LGO).
Complete the LGO's online form or call 0300 061 0614. You can write to the LGO at:
The Local Government Ombudsman,
PO Box 4771
This service is independent of the Council and is the final stage of the complaints process. The Ombudsman may decide to investigate your complaint, or will provide you with reasons why they will not. During their investigation, they will ask us questions about your complaint. We will fully cooperate with them so that they can make a decision on whether we have acted unfairly in our service provision.
Once you refer your complaint to this service, we will be unable to transact with you about this complaint. Any further contact concerning it will be between us and the Ombudsman directly.
Visit the LGO website for more information.
The complaints process cannot be used to challenge statutory or regulated service decisions as these follow a different process. For example parking or bus lane fines, taxi licensing or premises licensing. However if there is dissatisfaction with the way the service has been provided, the complaints process can apply.