online services

There may be some disruption to services around 10pm tonight (Thursday 1 December) due to maintenance. Sorry for any inconvenience.

×

The Council and democracy Complaints and feedback

Ways we might handle a complaint

Mediation services

Sometimes we may offer mediation as a way to resolve the complaint. This option may be offered as a way forward at any stage of a complaint. 

The Mediation Service is independent and mediators are trained to be impartial and will help to support both sides in finding solutions that work.

Dealing with repeating complaints

We are committed to dealing with all complaints fairly and impartially, and to providing a high quality service to those who make them. However, there are occasions when contact from a complainant becomes too frequent or complex that it hinders our consideration of their complaints, or those made by other people.  We refer to such complainants as either vexatious or unreasonably persistent, and in such cases we may take action to limit the contact the complainant has with us. Such occurrences are rare, and we will first write to the complainant to advise that their contact is no longer considered reasonable.
 

Was this page helpful?

Was this page helpful?

Fields marked * cannot be left blank

Feedback submitted to us on this form is monitored but you won’t receive a reply. In an emergency, visit our emergency contact details page. Please don't include any personal or financial information, for example your National Insurance or credit card numbers.