People and communities Standards for age-friendly communications


Accessible communication is a term used to describe communication that is clear, direct, easy to understand and that can be made available in multiple formats so that all users have equal access.

When you creating any communications you should consider:

  • Make it easy for people to find good-quality information.
  • Check your information is the right information, in the right format, in the right place.
  • Keep it clear.
  • Use images to support those with lower literacy levels where possible.
  • Consider a variety of formats, including:
    • Online video with subtitles and transcript
    • Text descriptions of all images
    • Print for those not online
    • Braille, easy read, audio, and translations in other languages
    • Clear user journey and navigation on web pages.

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